Frequently Asked Questions ❓

You can book a cab through our website by filling out the booking form on the homepage. Simply enter your pickup location, drop location, date, time, and select your preferred vehicle type. You can also call us directly at our customer support number for instant booking.

We recommend booking at least 2-3 hours in advance for city rides and 24 hours in advance for outstation trips. However, we also accept last-minute bookings based on vehicle availability. Contact our support team for urgent requirements.

Free cancellation is available up to 2 hours before the scheduled pickup time. Cancellations made within 2 hours of pickup will incur a 10% cancellation fee of the total booking amount. No-show cancellations will be charged 25% of the booking amount.

We accept multiple payment methods including cash, credit/debit cards, UPI, Google Pay, PhonePe, Paytm, and online bank transfers. For corporate bookings, we also offer monthly billing options. Payment can be made after the trip completion.

No, we believe in complete transparency. Our fare is calculated based on per km rate and includes fuel charges. Additional charges like toll fees, parking fees, and state permit charges (if applicable) will be clearly communicated and are to be paid by the customer. There are no hidden charges.

The first 30 minutes of waiting time is complimentary. After that, we charge ₹100 per hour for waiting time. This helps us maintain schedule for other customers while being fair to those who need extra time.

We offer a wide range of vehicles including Economy Sedans (Swift Dzire, Etios), Premium Sedans (City, Verna), SUVs/MUVs (Xylo, Ertiga), and Premium vehicles (Innova Crysta). All vehicles are well-maintained, AC-equipped, and regularly sanitized.

Yes, all our vehicles are thoroughly cleaned and sanitized before every trip. We follow strict hygiene protocols including disinfection of door handles, seats, and interiors. Your safety is our top priority.

Sedans can accommodate 2 large suitcases and 2 small bags comfortably. SUVs and MUVs have larger boot space and can carry 4-5 large suitcases. If you have extra luggage, please inform us while booking so we can arrange a suitable vehicle.

Yes, all our drivers undergo thorough background verification including police verification, license validation, and experience checks. They are also trained in customer service, safe driving practices, and route knowledge.

Yes, once your booking is confirmed, you will receive the driver's details and vehicle information via SMS. You can track your cab's location and contact the driver directly for any assistance.

Our 24/7 customer support team is always available to assist you. You can call us anytime during your trip if you face any issues. We take customer complaints seriously and resolve them promptly to ensure your satisfaction.

Yes, we provide outstation taxi services across Tamil Nadu and neighboring states. Minimum distance of 250 km applies for outstation trips. For multi-day trips, driver allowance of ₹400 per day is included in the fare.

For multi-day outstation trips, customer is expected to arrange driver's basic accommodation and meals. Alternatively, the driver allowance of ₹400 per day covers these expenses and the driver will make his own arrangements.

Yes, we offer special corporate packages with monthly billing, dedicated vehicles, and preferential rates. Contact our corporate sales team to discuss customized solutions for your business transportation needs.

Yes, we provide proper GST invoices for all trips. The invoice will be sent to your email after trip completion. For corporate bookings, we can provide consolidated monthly invoices as per your requirement.